Discover the Gap in Your Service that You Never Knew Existed
By Geoff Ramm
You thought you delivered great service, but then a celebrity walked in... and everything changed! Celebrity Service is a fresh way to look, think and act on upgrading every aspect of your customer service, enabling you to become memorable in the eyes of your customers.
In this book you will discover the key elements of the 'Celebrity Customer Service' philosophy including; Consistency, Excitement, Love, Engagement, Bravado, Response, Independence, Thank You and You / Your Team. However, behind each of these elements the book will reveal the people and brands from all over the world that Geoff Ramm has found who deliver customer service like no-one else! Stories range from the cabin crew who give away prizes over the skies of Zimbabwe to a restaurant in Philadelphia who deliver knockout service every night. And not forgetting an amazing bike store in Edinburgh that serves while they sleep or the brilliant customer service message from a BMW garage that will have you itching to use in your own business.
Someone with a genuine passion for his subject, Geoff Ramm is not only a well-respected author, but also a multi-award-winning speaker with an infectious style. Having challenged and inspired audiences across five continents, Geoff - known as the Billy Connolly of marketing - is a trusted figure who receives rave reviews, both for his books and for his hilarious and engaging presentations.
Inside this book you will find ideas to set you, your team and your business apart. WARNING: Your customers will love you. Your competition will not.